Policy terms around DANA and QRIS
Our Legal policy explains the conditions attached to account access, identity checks, wallet activity, and requests to change or remove account data. We ask for a valid phone number before account access, and we may compare account details with the payment record when you use DANA,
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OVO, GoPay, QRIS, bank transfer, or a virtual account. These checks help us match a transaction to the correct account and investigate a stalled status without asking you to resend sensitive details in an open message. Access depends on local law, and we do not present
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the service as available where local rules do not permit it. If a policy decision affects your account, use the contact path shown in the support area and include your account phone number, payment rail, and transaction time. Keep your receipt until the status is settled.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.